Inbox shows "New Activity: Subscribe to unlock"

If you see “New activity. Subscribe to unlock details.” in your inbox, one or more of your numbers is no longer attached to an active subscription. Your messages are still there. They’re locked until that number is back on a plan.

Why this happens

Each Burner subscription has a set number of lines. For example, a 3-line plan holds 3 numbers. A number needs one of those lines to stay active.

You’ll usually see this message after one of these changes:

• You switched to a plan with fewer lines than the numbers you have. For example, you moved from a 10-line plan to a 1-line plan or to Dual SIM. Your numbers no longer fit on the new plan, so they’re removed from it. This includes the number you want to keep, so you’ll need to attach that one again.
• Your subscription expired or was cancelled. Numbers that were on that subscription stop being active.

What to expect while a number is locked

• New messages to that number still arrive, but you’ll see “New activity. Subscribe to unlock details.” instead of the message.
• Calls to that number go to voicemail. You’ll still get missed call and voicemail notifications.
• You can’t call or text from that number until it’s attached to a plan again.
• Once the number is back on an active plan, your conversations, missed calls, and voicemails unlock.

How to unlock your messages

To unlock your messages, you need a plan with enough lines for all the numbers you want to keep. Then you attach each number to it.

Step 1: Upgrade to a plan with enough lines

1. Open the Burner app and tap More at the bottom right.
2. Tap Manage under Subscriptions.
3. Choose a plan with at least as many lines as the numbers you want to keep.

Important: Use Manage Subscription to change your plan rather than the expired banner in your inbox. The banner may only offer a 1-line plan.

Step 2: Attach each number to your subscription

You may be prompted to attach your numbers right after you upgrade. If you aren’t, attach them manually.

iOS:

1. Tap More at the bottom right of your inbox.
2. Tap Number Settings.
3. Tap the number you want to keep.
4. Tap Keep number longer or delete, then tap Transfer to Subscription.
5. Repeat for each number.

Android:

1. Tap More at the bottom right of your inbox.
2. Tap Number Settings.
3. Tap the number you want to keep.
4. Tap EXTEND, then tap MAKE AUTO-RENEWING.
5. Repeat for each number.

When each number is attached, its conversations unlock.

Important notes

• Plan size matters. If you have more numbers than your plan has lines, the extra numbers stay locked. Upgrade to a larger plan, or choose which numbers to keep.
• Locked numbers aren’t kept forever. A number that stays off a subscription will eventually expire and can be released. Attach it as soon as you can to keep it.
• Dual SIM customers: Dual SIM plans have a limited number of lines. If you moved to Dual SIM from a plan with more lines, change your plan from your device’s subscription settings, then contact Support so we can move your numbers back onto your plan.
• Subscribed through the Web App? Some plan sizes aren’t available on the Web App. Contact Support before changing plans so your numbers are moved correctly.

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