I Can't Log in to my Account
Common Sign-In Issues & Fixes
1. “I don’t see my Burner number” / App is asking me to buy a new number
What it means:
You’re likely logged into a different account than the one your Burner number is tied to.
What to do:
- Log out of the app
- Try signing in with a different method (cell number, Apple, or Google)
- Avoid creating a new account during this process
2. Signed up on the website, but logging in with email
What it means:
If you signed up through the web, your account is tied to your cell phone number, not an email login.
What to do:
- Log in using your cell phone number
- Do not attempt to sign in using email, as this may create a new account
3. Not receiving a verification code
What it means:
Your device may be blocking the code, or there may be a temporary delivery issue.
What to do:
- Check your blocked messages/contacts for: +1 (833) 772-0138
- Make sure your device can receive SMS messages
- Try again after a few minutes
4. Error when signing in with Google or Apple
What it means:
There may be a permissions issue or you may be using the wrong account.
What to do:
- Make sure you’re signed into the correct Google or Apple account
- Check that permissions are enabled on your device
- Try signing in again after closing and reopening the app
5. Account appears empty after signing in
What it means:
You’ve likely created or logged into a new account instead of your existing one.
What to do:
- Log out
- Try all possible login methods you may have used previously
- Do not purchase a new number until you locate your original account
6. Account was deleted
What it means:
If an account was deleted, it cannot be recovered.
Important:
- Deleting your account does not cancel subscriptions
- Subscriptions must be cancelled separately through Apple or Google
Still Can’t Sign In?
If you’re still having trouble, please contact support and include:
- The cell phone number you may have used
- Any login methods you’ve tried (Apple, Google, phone number)
- A screenshot of any error message, if applicable
Need More Help?
Our support team is happy to help you locate your account and get you signed in.