Fraudulent or Unrecognized Charges

If you’re seeing a charge you don’t recognize, we understand how concerning that can be. This guide will help you determine where the charge came from and what steps to take next.

Step 1: Check for Another Account

In many cases, the charges are linked to a different account. Before taking further action, please check:

• Whether you have multiple email addresses
• If a family member or someone else may have used your payment method
• Any alternate Burner accounts you may have created

Step 2: Identify Where the Charge Came From

Burner subscriptions can be billed through different platforms:

• Apple (App Store)
• Google Play Store
• Web (direct payment via Burner)

• Check your email for a receipt
• Review your bank statement for billing details

Step 3: If the Charge Is Unauthorized

If you’ve confirmed the charge is not associated with any of your accounts:

• Contact your bank or card provider immediately
• Report the charge as unauthorized
• Request a review or dispute

Your bank is best equipped to investigate and take steps to secure your account.

Need Help From Us?

If you’d like us to take a closer look, please reach out and include:

• The main cell phone number or email address(es) you may have used
• A screenshot of the charge (with sensitive info hidden)
• The date and amount of the charge

Can't find the information you're looking for in our Help Center? Take less than 1 minute to fill out this form and let us know what's missing! Once submitted, we'll make sure to get it updated in under 24 hours!