Can't make outbound call

Can’t Make Outgoing Calls (Partial Error Message)

If you’re unable to make outgoing calls and see a partial or incomplete error message, there are a few steps you can try to resolve the issue.

Start by deleting and reinstalling the Burner app. This helps clear temporary issues and ensures your app is up to date.

Your account information, conversations, and credits are securely stored in the cloud and will not be lost.

Make sure you have a stable cellular or Wi-Fi connection, as poor connectivity can interrupt call setup.

After reinstalling the app, try placing the call again to see if the issue persists.

If the issue continues, please reach out to support and include:

A screenshot of any error message you’re seeing
A brief description of what happens when you try to place the call

(for example: do you hear an error message, a recording, a dial tone, or does the call fail without connecting?)

The more detail you can provide, the better we’ll be able to investigate.

Our support team will be happy to take a closer look once we have those details.