Whats the Difference Between Standard Calling & VoIP Calling?

VoIP calling uses an internet connection (Wi‑Fi or mobile data) to place and receive calls directly inside the Burner app.

Standard calling uses your phone’s regular cellular voice service and routes the call through your Burner number while keeping your personal number private.


How to turn VoIP on or off

You can control VoIP per Burner line. To switch between VoIP and Standard Voice, update the settings for the specific Burner number you want to change.


iOS:

  1. Tap More at the bottom of your inbox.
  2. Tap Number Settings.
  3. Choose the Burner number you want to update.
  4. Scroll down and tap VoIP In-app Calling.
  5. Select Standard Voice to turn VoIP off, or VoIP to turn it on.

Android:

  1. Tap More at the bottom of your inbox.
  2. Choose the Burner number you want to update.
  3. Scroll down and tap VoIP In-app Calling.
  4. Select Standard Voice to turn VoIP off, or VoIP to turn it on.
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