Spam Risk/Spam Likley

Happy to clarify a bit more on why recipients are continuing to see 'Spam/Risk Likely'. 

Although unlikely, since Burner uses VoIP numbers, other 3rd party systems or carriers may detect a particular number as Spam. In most other cases, the reason these numbers are marked as spam is because when calling out a recipient, they are marking it as spam with Apple or Google. 

If you're using Burner for a business need, where you place a high volume of sales calls, they may continue to happen, as recipients don't usually respond well to cold calling.

Unfortunately, all we can do is swap out your numbers free of charge!

iOS Users:

To change the number on your subscription, simply burn the one currently attached to your subscription and it will allow you to create a new one or attach an existing line.

1. Click the Settings icon at the bottom of your inbox.
2. Tap on Number Settings.
3. Tap the burner number you want to burn at the top under 'Subscription Numbers'.
4. Click on Delete or switch number.
5. Review the information and choose between "Delete and create a new number" or simply "Delete number now".
6. Lastly, confirm your selection and create a new number.

Android Users:

1. Click the Settings icon in the bottom of your inbox.
2. Tap the burner number you want to burn at the top under "Subscription Numbers."
3. Tap Burn it at the very bottom and follow the prompts.
4. Go back to the inbox.
5. Tap the Phone + icon at the top right.
6. Under Subscription Number tap + Create to create your new number.

If you run into any issues, please reach out to support at support@burnerapp.com.