Changing your Burner number
If you have a subscription and would like to change your number, you can absolutely do so. We call this a line swap.
Monthly subscribers can swap out the Burner number attached to their subscription once per billing cycle for each line. For example, if you have a 3-line subscription, you can change each number once during that billing cycle. Therefore, 3 swaps total. If you have a 1-line subscription, you can change your number once during that billing cycle.
Annual subscribers can swap out the Burner number the same amount of times, but it is calculated per year, rather than monthly. For instance, if you have a 1-line annual subscription, you can change your Burner number 12 times per year. Since the billing cycle is yearly, you will be able to use those up whenever you wish. If you have a 3-line subscription, you can change the numbers a total of 36 times per year (3 lines, over 12 months). If you use them all up in a month, you'll need to wait for the next billing cycle, which is yearly.
I have a 10 line subscription or higher, why can't I swap my lines out?
At this time, users with more than a 10 line subscription (only available through iOS) are not able to swap out their Burners monthly at this time, so credits must be purchased in order to change the Burner number.
What happens if I use up all my Line Swaps?
Should you use up all your swaps and need to change your number, you'll need to use credits to purchase your next Prepaid Burner. Prepaid Burners cost 8 credits.
When will my billing cycle reset?
If you are a monthly subscriber, your billing cycle resets each month on the date you made the subscription purchase. For yearly, each year on the date you made the subscription purchase
To change the number on your subscription, simply burn the one currently attached to your subscription and it will allow you to create a new one or attach an existing line.
First, click the 'Gear' in the upper-right hand corner.
Then, select 'Number Settings' from the menu.
Scroll to the bottom of the page, and select 'Burn it'.
Once you've burned the first line, tap the Phone+ icon at the top right of your All Numbers inbox to create a new number.
Then tap Create under the Subscription section to create a new auto-renewing line.