Refunds

Refund Request

We understand issues can happen or you may have forgotten to cancel your subscription before it renews. Don't worry, we can help address your refund concerns.

iOS Users:

Unfortunately, purchases made with Apple aren't managed by Burner, and we do not have access into their system. Therefore, we do not have the authority to reverse the payment for a refund. You will need to request one through the App Store itself.

Here's how to contact Apple: https://support.apple.com/billing

Android Users:

If you purchased it from Google, please send us a message at support@burnerapp.com and be sure you include details about your situation for us to review, along with your main cell phone number. Please make sure you include a copy of your receipt that was emailed to you from the Google Play store showing the GPA. (This is known as the order number). Without this, we are unable to look up your transaction to assist.

Note: Each month when your subscription renews, or you make an in-app purchase, Google sends you an emailed receipt to the email address you have on file with the Google Play store. You can check your email and search for key phrases such as Burner to see if you're able to locate that receipt. If you're unable to locate it, you can also reach out to Google to get a copy.

Here's the link to Google's support page: https://support.google.com/?hl=en

Web App Users:

If you made a purchase directly from app.burnerapp.com or directly from the website, please send us a message at support@burnerapp.com along with details of your issue, and your current main cell phone number and we'll dig in.

Can't find the information you're looking for in our Help Center? Take less than 1 minute to fill out this form and let us know what's missing! Once submitted, we'll make sure to get it updated in under 24 hours!