How do I delete my account or change the phone number it’s registered on?
Request a deletion of your account:
- Burn all your numbers and delete the app
- Send us an email at firstname.lastname@example.org with your account phone number. Once we confirm it's yours, we'll queue it up for deletion
Request a phone number change:
If you've changed your phone number recently and want to have access to your Burner account, simply send us an email at email@example.com with the following info:
- Old number
- New number
- A screenshot of your most recent purchase receipt on your old account (as proof of ownership) with the date, time, item(s) purchased and confirmation that it was a Burner purchase.
We cannot accept copy/pastes of the receipt information, it does need to be a screenshot of the receipt, it cannot be a screenshot from inside the app of your credit count or Burners.