How do I delete my account or change the phone number it’s registered on?

Request a deletion of your account:

  1. Burn all your numbers and delete the app
  2. Send us an email at support@burnerapp.com with your account phone number. Once we confirm it's yours, we'll queue it up for deletion

Request a phone number change:

If you've changed your phone number recently and want to have access to your Burner account, simply send us an email at support@burnerapp.com with the following info:

  1. Old number
  2. New number
  3. A screenshot of your most recent purchase receipt on your old account (as proof of ownership) with the date, time, item(s) purchased and confirmation that it was a Burner purchase.

We cannot accept copy/pastes of the receipt information, it does need to be a screenshot of the receipt, it cannot be a screenshot from inside the app of your credit count or Burners.

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