FAQs

Why can't I hear my voicemails?

If you're having issues hearing your voicemails, it might be your Burner settings or your device settings, but it could also be related to your data connection. First, turn the volume all the way up on you...


Can I have multiple numbers?

Having multiple numbers is possible and one of the best reasons to use Burner. You can have a maximum number of 3 Auto-Renewing Burners and up to 200 Prepaid Burners. Simply open Burner, tap the three horizo...


How do I know who is calling?

When you receive a call to your Burner, it is routed through your actual phone number and will show up as your Burner number calling you. However, you can receive a notification that tells you when a number is ...


How do I use the app?

We have lots of walkthroughs in our Support articles that will give you step-by-step guides on how to perform the core functions of the app including calling, texting, creating Burners, and more. How Burner Wo...


Why am I getting purchase errors?

If you've made a purchase but don't see the credits you bought, try force quitting the app and reopening it. If you still don't see it, just email us at support@burnerapp.com with a screenshot of your purchase ...