Why are the credits I purchased not showing up?

Some users have experienced an issue in which credits are purchased, but they are not reflected in your credit total in the app. The following will help you troubleshoot this issue and redeem your credits. 
  1. Check to make sure you are running the most recent version of the app. Most often, running an older version of Burner is the cause of this error. 
  2. Click the "+" in the bottom bar, then click the refresh arrow to manually update the app. 
  3. If you still do not see your credits please use the contact form to contact our support team. If available, please include a copy of your iTunes receipt or proof of purchase to help us resolve your ticket as quickly as possible.