Why does my inbox say I have no active Burners?

Occasionally, accounts with active Burners will display a “No Active Burners” message. This can happen for several reasons, the most common of which is due to a loss in connectivity on your phone.

What to do?

1. Make sure that you have an active network connection on your phone.

Please note: Sometimes your phone will try to connect with an inactive or password protected WiFi connection in the background. When this happens, Burner will try to connect over this inactive network instead of your regular phone service

2. Restart Burner by deleting and reinstalling the app. 
  • If you're on an iOS device: You can shut Burner down by clicking your home key to open the main page of your iPhone. Then hold the Burner icon until all your icons begin to wiggle, and click the "x" sign on the Burner icon to delete the app. Once this process is completed, reinstall the app from the App Store.
  • If you're on Android: You can shut down Burner by open the main page of your device and holding the Burner icon until all you see a menu option to "Uninstall," or you might be able to drag the Burner icon towards an "Uninstall" part of your device (usually near the top of your device's screen.) Then turn your device fully off, give it a few minutes and then turn it back on. Once your device is back on, reinstall the Burner app from the Play Store. Note: The Android version of the Burner app will not fully reset unless you turn your phone off after deleting the app.
If you are still seeing the message, use the contact form to send us your information so we can look into your account.