How do I answer calls, and why is my Burner calling me?

The way Burner works is that Burner forwards your calls to your main cell number. That's why your Account Number is your main cell phone number. Similarly, when you call someone else, your Account Number calls your Burner, and your Burner calls the other contact. Among other security measures, this process is how we protect your number.

You can set the Caller ID of an inbound call to be showing as either your Burner number or the Caller ID of the inbound caller. If you set the Caller ID as your Burner number, it'll look like your Burner is calling you. 

You'll need your cellular data to be turned on, but Wi-Fi works too. Burner forwards to your main cell by default, so if you're not on Wi-Fi and cellular data is off, your main line won't run and you won't get those calls.

To answer using the default call flow:
  1. Answer the call from your device as if it's a normal call.
  2. Listen for the recording that states "Press 1 to answer or 2 to decline." You'll need to press 1 in order to connect the call. 
  3. Wait for the tone that notifies you of the call being connected.
If you cannot hear the "Press 1" option, try pressing 1 anyways and see if it connects. If it doesn't connect or you have other issues, you can message us here.

If you are on a platform that supports in-app calling, you'll receive a notification of the call and you can answer it from the notification without having to press 1.