Texting FAQs

Texting FAQs

How do I send a picture or gif?

We are happy to be able to offer our customers picture messaging capability, but this feature is a function of specific phone numbers and their capabilities within the phone system. 

To get started, simply create a "Picture Burner" using the same process as creating any other Burner. When you go to send a text with this new Burner, you'll see a camera icon next to the text box where you can take new pictures or attach existing ones. You can also receive pictures on this Burner.

You can also get unlimited picture messaging capabilities by buying a subscription and upgrading your Burner to an auto-renewing Burner. To upgrade, just follow the steps laid out here.

How do I send a video?

We don't currently support sending or receiving videos over MMS. However, this is a feature we're looking into for the future!

How can I tell if my text message was sent?

When you send an outbound text message from your Burner, the message will initially look like it's a little greyed out while the message is being sent. After a text is successfully sent out, the background color of the message will deepen or darken.

How do I stop people from text messaging me?

If you're getting unwanted texts and calls, you can always block the phone numbers who are contacting you. Just follow the steps below:

  1. Click the 'Contacts' icon at the bottom of your screen
  2. Select the contact for the person calling
  3. Towards the bottom of the page, you'll see Block Contact, then toggle the button to block.
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