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Cant answer calls


When I get a call I get a iPhone notification from the app saying a call is incoming. So I swipe the notification to open the phone and the app, and the normal app home screen opens (no way to answer the call) until I eventually see the missed call notification.

1 Community Answers

Chris

Best Answer  Burner Agent  
-1 rated :

Hey there,

Thanks for reaching out!

When you answer a call with Burner, you have to press 1 to pick up the call. You should hear a recording that says press 1 to answer or 2 to decline, but even if you don't hear it you should still press 1.

Here's our support article on calling:
http://support.burnerapp.com/customer/en/portal/articles/2905254-calling

Let us know how it's behaving differently than this and we can dig into it. Thanks!

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