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No ability to cancel account


So is this a scam? Cause when you take cc info, gove no way to cancel, and auto renew cant be turned off and a support email youbreference is broken.

Just checkin, cause this screams like a scam...

1 Community Answers

Emily

Best Answer  Burner Agent  
0 rated :

Hey there,

I'm really sorry to hear about your difficulty with your subscription cancellation!

Depending on where you bought your subscription, the processes for cancellation are a little different. For App Store subscriptions (both Apple and Google), you need to manually cancel the subscription through the App Store.

For our web app subscriptions, they can be cancelled at app.burnerapp.com. Just login using your account number (main cell phone number), then you should see a cancellation link in your subscription Details section, around the middle of the page. Click that and follow the prompts for cancellation.

If you're having any issues, please let us know at support@burnerapp.com cause we'd love to help you out!

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