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when I first got my subscription to burner I was on a number that I just recently changed now when I downloaded the app with my new number it's not giving me my subscription that I've already paid for how do I fix this problem how do I obtain my subscription that I've already paid for

1 Community Answers


Best Answer  Burner Agent  
0 rated :

Hey there,

Thanks for reaching out!

Happy to help with a transfer! Just send us a message at with the following information:

1. Your old main cell number
2. Your new main cell number
3. A screenshot of your most recent receipt for a burner credit purchase on the old account, which shows the date, the item, and that it was a Burner purchase. It does need to be a receipt, it cannot be a screenshot from inside the app of your credit count or Burners.

We also cannot accept a forwarded/copy/paste as it opens up too much possibility for fraud.

Keep us posted!

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