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phone stolen; how to add to new device??

Hi, I've tried to download the app to my new device, as my original one was stolen. But once downloaded it just says, "Choose a device," with a drop down menu, and the only option is my stolen phone. How do I move my paid Burner line to my NEW device?

1 Community Answers


Best Answer  Burner Agent  
0 rated :

Hi there, thanks for the great question!

We need to do an account transfer from your old device to your new device. Just write us in at with the following information:

1. Your old main cell number
2. Your new main cell number
3. A screenshot of your most recent receipt for a burner credit purchase on the old account, which shows the date, the item, and that it was a Burner purchase. It does need to be a receipt, it cannot be a screenshot from inside the app of your credit count or Burners. We also cannot accept a copy/paste.

Thanks again!

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