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Voicemail Help!

I have two questions...

1.) What is the best way to make calls go directly to voicemail (the one in the app)? Do I need to just turn the ringer off or is there anything else?

2.) I tried another (paid!) app for a 2nd phone line and noticed several times that even though I'd have voicemail on in the app, when I didn't have the rings turned off and let it ring and didn't answer, they would end up going to the MAIN voicemail on my phone (my real number) and not the voicemail within the app.
Will that happen with Burner? I just want to make sure that I am able to keep this number separate from my main number/voicemail.


1 Community Answers


Best Answer  Burner Agent  
0 rated :

Hi there,

Thanks for reaching out!

I'll go in order here for you:

1. The best way to make the calls go to voicemail is just to shut the ringer off. You can turn on Do Not Disturb as well, but that would stop you from receiving all notifications, calls, and texts until you turned it back on or went in the app.

2. It sounds like you are saying you tried an app other than Burner, in which case we wouldn't be able to troubleshoot that. If you'd like help with your Burner account specifically, please message with your main cell number so we can look you up and it's not in public. Thanks!

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