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Sms and phone balance transfer


Is it possible to transfer the sms and phone minutes balance from one burner to another ?

1 Community Answers

Alyssa

Burner Agent  
0 rated :

Hi there,

Thanks for reaching out!

The Prepaid Burners are Burners that run on credits, as opposed to Subscriptions which are a monthly or yearly recurring payment.

The Prepaid Burners all come pre-loaded with a certain amount of texts/minutes/time, and you have to buy credits to apply as extensions if you'd like to keep them around. We have a few different types of Burners, so depending on what you need, they have different attributes and the amount of credits they cost can vary. The credits don't roll over since each Burner runs separately and can expire or be burned regardless of what's left on it.

The auto-renewing Subscription applies 1 or 3 unlimited lines to your account (depending on the plan you choose). These have unlimited calls/texts/picture messaging, robocall blocking, high-priority support, with auto renewal. If you need to change the number on the Subscription, you can Burn the one you have attached, and start a new one on us. The frequency of number swaps depends on the type of Subscription you have.

For more information on the types of plans we have, please visit our Support Center article on pricing: http://support.burnerapp.com/customer/portal/articles/2773546-types-of-burners-and-extensions

To upgrade to a subscription via the web app, visit us here (single line only): https://www.brnr.me/supportupgrade

To upgrade with your app store, visit us here: burner://purchase_subscription

Hope this was helpful, let us know if you need anything else!

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