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will i lose minutes if i get a new burner


will i have to start from scratch if i burn my number and get a new burner #

thanks

1 Community Answers

Alyssa

Burner Agent  
0 rated :

Hi there,

Thanks for reaching out!

How the app works for you is going to be determined by which plan you have, wether or not it's a subscirption, and if it is a Prepaid Burner, it depends which type you have.

The Prepaid Burners are Burners that run on credits, as opposed to Subscriptions which are a monthly or yearly recurring payment.

The Prepaid Burners all come pre-loaded with a certain amount of texts/minutes/time, and you have to buy credits to apply as extensions if you'd like to keep them around. We have a few different types of Burners, so depending on what you need, they have different attributes and the amount of credits they cost can vary.

The auto-renewing Subscription applies 1 or 3 unlimited lines to your account (depending on the plan you choose). These have unlimited calls/texts/picture messaging, robocall blocking, high-priority support, with auto renewal. If you need to change the number on the Subscription, you can Burn the one you have attached, and start a new one on us. The frequency of number swaps depends on the type of Subscription you have.

For more information on the types of plans we have, please visit our Support Center article on pricing: http://support.burnerapp.com/customer/portal/articles/2773546-types-of-burners-and-extensions

To upgrade to a subscription via the web app, visit us here (single line only): https://www.brnr.me/supportupgrade

To upgrade with your app store, visit us here by clicking the link from anywhere in your device: burner://purchase_subscription

Hope this was helpful, let us know if you need anything else!

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