Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

I don't get any notifications when I receive a text

Eric Hoffman Mar 15, 2017 08:15PM PDT

For months, I never get a notification when someone sends a text. I've written before and it was never solved. I've reinstalled the app many many times. I've checked the settings and they are on. I have an iPhone 5S. Can you help? Thank you

1 Community Answers

Best Answer
Alyssa Mar 18, 2017 10:53AM PDT

Hi there,

Thanks for reaching out!

We'll need to get your account information in order to look into this, please message with your account number, the active Burner number this is occurring on, and screen shots of your in-app notification settings, your DND setting, and your device notification settings for Burner.

This question has received the maximum number of answers.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found