I used to be able to just type "@[last 4] [message]" in slack and it would send. Now, doing that does nothing. I looked at the FAQ and it says to type "/burner [last 4] [message]" but SlackBot is telling me that's not a command. I still receive inbound messages... so what gives?
Sorry for the trouble, but that command is definitely still in play. If you shoot us a message at firstname.lastname@example.org with your account number and the Burner number that's having the issue, we can dig into a bit more for you.
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