Community Questions

Access Voicemail Online

Can you access voicemail via the app.burnerapp.com page on the web or another way other then the actual app? Just wondering if there is a way to do that. Thinking the app could come in handy for some projects, ...


Downgrade

Dear support, I subscribed a yearly 3 line plackage via apple store. I'm trying to downgrade it to a 1 line plan. However when I tried to do the downgrade via iTunes subscription site, I wasn't giv...


Retrieving old number

Hi there - is it possible to see what old numbers my burner account has used in the past? I don't need access to the texts or messages, just the phone number itself that was active at a particular time. ...


Permanent Notification Badge

Hi, the burner icon on my iPhone has always displayed a (1) notification red bubble even though I have no new texts or notifications. Is there a way to clear out that notification so I can see it accurately...


Unable to verify

Hello, I am unable to verify through sms to use the burner app. I continue to get error messages that reference international settings. I am in the US, use an iPhone that is set to US for all location/data s...


Cant answer calls

When I get a call I get a iPhone notification from the app saying a call is incoming. So I swipe the notification to open the phone and the app, and the normal app home screen opens (no way to answer the call) ...


Send Verification Code, Failed

burner APP on the iphone X is trying to re-verify the phone but keeps saying: "OOOPS!" "We had a problem sending your verification code. Make sure your iPhone international settings are set to ...


Cannot sign in

Already emailed you twice, can someone please get back? I cannot sign into my account since yesterday, I have work calls that are on that number, please respond.


Error

When I try to sign in with my number it says account not active. I certainly didn’t deactivate my account. How do I fix this?