FAQs

Why can't I hear my voicemails?

There is a known issue where some users have reported not being able to hear voicemails. It relates to the data connection you have and whether or not the voicemail is "downloaded" on the client. If the app i...


Can I have multiple numbers?

Having multiple numbers is possible and one of the best reasons to use Burner. Simply open Burner and tap “Create Burner” on the bottom of the app’s page. Then, depending on your credits, you may select one...


How do I know who is calling?

When you receive a call to your Burner, it is routed through your actual phone number and will show up as your Burner number calling you. However you can receive a notification that tells you when a number is c...


How do I use the app?

Here are a set of video walkthroughs that will give you a step-by-step guide on how to do the core functions of the app including calling, texting, creating burners, and more. https://www.youtube.com/playlist?...


Why am I getting purchase errors?

If you have made a purchase but don't see the credits you spent on, try force quitting the app and reopening it. If you still don't see it, just email in to support@burnerapp.com with a screenshot of your purch...