FAQs

Calling FAQs

How do I call out? It looks like I'm dialing my Burner! Not to worry, that is actually normal behavior! Your Account Number will be your main cell phone number. That's also where your Burner will forward yo...


Texting FAQs

Why can't I send or receive texts? There are various things that can cause issues with texting. First thing to do is check the Known Issues section of our FAQ's and see if your specific issue is there. The res...


Mobile App FAQs

Why does my inbox say I have no active Burners? Occasionally, accounts with active Burners will display a “No Active Burners” message. This can happen for several reasons, the most common of which is due to a ...


Web App FAQs

How do I log in? To log into the web app, go to app.burnerapp.com and enter your Account Number (main cell phone number) and tap Next. You'll get a verification code sent to that phone number, which you'll nee...


Pricing & Purchasing FAQs

Why are the credits I purchased not showing up? Some users have experienced an issue in which credits are purchased, but they are not reflected in your credit total in the app. The following will help you trou...


Known Issues

We are committed to quality at Burner. We are continuously improving the app and as we hear your feedback or identify issues, we prioritize getting them fixed. In the meantime, this page tracks our current know...


How do I reinstall the Burner app?

Occasionally things can go wrong with files in the app causing a variety of issues. When this happens, simply reinstalling Burner will often times solve any problems. But what happens to your data and history? ...