FAQs

Known Issues

We are committed to quality at Burner. We are continuously improving the app and as we hear your feedback or identify issues, we prioritize getting them fixed. In the meantime, this page tracks our current know...


How do I reinstall the Burner app?

Occasionally things can go wrong with files in the app causing a variety of issues. When this happens, simply reinstalling Burner will often times solve any problems. But what happens to your data and history? ...


Why can't I hear my voicemails?

There is a known issue where some users have reported not being able to hear voicemails. It relates to the data connection you have and whether or not the voicemail is "downloaded" on the client. If the app i...


Can I have multiple numbers?

Having multiple numbers is possible and one of the best reasons to use Burner. Simply open Burner and tap “Create Burner” on the bottom of the app’s page. Then, depending on your credits, you may select one...


How do I know who is calling?

When you receive a call to your Burner, it is routed through your actual phone number and will show up as your Burner number calling you. However you can receive a notification that tells you when a number is c...