FAQs

No Active Burners Message

Occasionally accounts with active Burners will display a “No Active Burners” message. This can happen for several reasons the most common of which is due to a loss in connectivity on your phone. What to do? ...


Reinstalling Burner

Occasionally things can go wrong with files in the app causing a variety of issues. When this happens, simply reinstalling Burner will often times solve any problems. But what happens to your data and history? ...


Can't Hear Voicemails

There is a known issue where some users have reported not being able to hear voicemails. It relates to the sound settings on your phone and the way Burner was built. Burner was designed to play voicemails thro...


Credits not showing up

Some users have experienced an issue in which credits are purchased, but they are not reflected in your credit total in the app. The following will help you troubleshoot this issue and redeem your credits. ...


Can I have multiple numbers?

Having multiple numbers is possible and one of the best reasons to use Burner. Simply open Burner and tap “Create Burner” on the bottom of the app’s page. Then, depending on your credits, you may select one...


How do I know who is calling?

When you receive a call to your Burner, it is routed through your actual phone number and will show up as your Burner number calling you. However you can receive a notification that tells you when a number is c...


Disconnected Message on Outbound Calls

If you receive a 'disconnected' message on an outbound call when using burner, it's because your cell phone line is showing up as "Restricted/ Anonymous." We have several service providers and recently a polic...