How do I answer calls, and why is my Burner calling me?

Not to worry, that is actually normal behavior!  

Your Account Number will be your main cell phone number. That's also where your Burner will forward your calls. We act as the middle man, so when someone calls your Burner, the Burner forwards the call to your main cell number. It'll look like your Burner is calling you. Likewise, when you call someone else, your Account Number calls your Burner, and your Burner calls the other contact.

Among other security measures, this background process is how we protect your number.

You'll need your cellular data to be turned on, but wifi works too. Burner forwards to your main cell by default, so if you're not on wifi and cellular data is off, your main line won't run and you won't get those calls.

To asnwer using the default call flow: 

  1. Answer the call from your device as if it's a normal call
  2. Listen for the recording that states press 1 to asnwer or 2 to decline. You'll need to press 1 in order to connect the call. 
  3. Wait for the tone that notifies you of the call being connected
If you cannot hear the press 1 option, try pressing 1 anyways and see if it connects. If it doesn't connect or you have other issues, you can message us here: http://support.burnerapp.com/customer/portal/emails/new

If you are on a platform that supports in-app calling, you'll receive a notification of the call and you can answer it from the notification without having to press 1.