Support Center

Sign Up

Last Updated: Mar 22, 2017 10:10AM PDT

Once the app is on your device, here's how you'll sign up:

  1. Scroll to the end of the intro pages, or tap "Sign Up".
  2. Select your country from one of the options provided. We currently provide service to
    1. The United States
    2. Canada
    3. Australia (limited)
  3. Enter your primary cell phone number into the next field. Tap "Submit". 
    1. On Android, a modal will pop up saying "Verify your number. We're going to send a verification text message to [main cell you input]. That's your number, right?"
      1. Tap "No" to cancel 
      2. Tap "Yes" to proceed
  4. A verification code will be sent via SMS with the message "Burner says: Hey, your code is xxxxxx - enter it on the app registration page to finish signing up. Thanks!"
    1. On Android, a new modal will pop up that reads, "Auto verifying pin code". If the device does not auto verify the pin, you can copy and paste it into the field for the verification number. Tap "Verify and Submit".
  5. Before the verification is finished, you must accept the Terms of Service. A modal will pop up that reads, "Terms of Service. I have read and agree to be bound by Burner's terms of service. I understand that I cannot use Burner for 911 emergency calls. You must agree to these terms before proceeding." 
    1. Tap "View" to review the Burner terms of Service
    2. Tap "I Agree" to continue


Your Account Number

Your Account Number must be your main cell phone number. That's also where your Burner will forward your calls. We act as the middle man, so when someone calls your Burner, the Burner forwards the call to your main cell number. It'll look like your Burner is calling you. Likewise, when you call someone else, your Account Number calls your Burner, and your Burner calls the other contact.

Among other security measures, this background process is how we protect your number.

You'll need your cellular data to be turned on, but wifi works too. Burner forwards to your main cell by default, so if you're not on wifi and cellular data is off, your main line won't run and you won't get those calls.

support@burnerapp.com
http://assets0.desk.com/
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