Support Center


Last Updated: Nov 22, 2016 05:35PM PST
The Slack connection lets people easily communicate with your slack team via a phone number, without having a Slack account of their own! Brilliant, right? Here's how it works:

Let's say your company has a Slack channel dedicated to handling shipments and delivery of inventory. Your team members are on that channel all day, and it's their primary source for reaching everyone quickly and painlessly (that's how it is at Burner HQ). Now what if for a day or two, you have a couple of extra people outside your office helping you out, or an additional delivery person will be working with you today? You might not want to make them create a Slack account, download the app, join your team, and learn the system just for that day. If you connect a Burner number to Slack, you can allow everyone on your Slack team to communicate with that person via a phone number.

Here's how to set it up:

1. Create a Burner number and connect it to your Slack account (from your Burner's settings page).
2. Pick a channel or use the default #burner channel we create for you.
3. Give out the Burner number to whoever you want to communicate with your Slack team.

4. When they text that number, the Burner Bot will post a message to the Slack channel - specifying the number it came from - with the contents of their text message.

5. You can respond back to any of those numbers in a few different ways:
    - use the command /burner [phone number to text with format +13334445555] [message to send]
    - use the command /burner last [message to send]
    - use the command /burner [last 4 digits of phone number] [message to send]

You can only use the last, [last 4 digits] commands if there has been at least one person who has texted your number.

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