First, check the "Other Issues" section of our FAQ's and see if your specific issue is there. The rest of the issues can be resolved through the steps you see here:
1. First and foremost: try force quitting the app and reopening it a couple of minutes later. Here's how:
a) iPhone: double press the home button of your iPhone, find Burner, and swipe it away.
b) Android: Defers based on device, but most newer phones have a square button that brings up all open apps, and you can close Burner by swiping away.
2. If that doesn't work, delete and reinstall the app. This will not affect your Burners or credits. Make sure you log in with the same phone number you were logged in with before.
3. If neither of these work, shoot us an email at email@example.com. Make sure you include any error message you're seeing, or a screenshot of the issue for a faster response.